This is a translation from Spanish to English of the House Regulations for information purposes only. For any legal purposes the Spanish document prevails.
1.1.- General regulation
People who access this hotel establishment will be obliged to comply with these Regulations, in what does not contravene Law 13/2011, of December 23, Decree Law 13/2020 of May 18, and other applicable regulations and precepts.
1.2.- Access, admission and residence in the establishment
This hotel establishment is for public use and with free access, with no restrictions other than those derived from the legal provisions and these regulations. The admission and residence of people in this establishment will only be denied for the following reasons:
When the aforementioned circumstances occur or the people incur one or more of the aforementioned restrictions, the personnel responsible for the establishment may require them to leave it, prior payment, where appropriate, of the accounts that they have pending for the provision of services and consumption. It is expressly stated that free access to the facilities, services and accommodation of this hotel establishment will not be denied or restricted to persons who so wish, for reasons of sex, disability, with or without a guide dog, religion, opinion or any other personal or social circumstance.
1.3.- Entry record and admission document
The person or persons who wish to make use of the accommodation, the common facilities and, where appropriate, the complementary services that are detailed in this Regulation, must present their identification documents for the purpose of their admission and registration in the establishment registry.
Once the person or persons have been registered, this establishment will make an admission document that will include the name, category, number of people who will occupy it, dates of entry and exit and the food regime that they have arranged and when it is contracted directly, also the price of accommodation. Said admission document, completed in duplicate, must be signed by the interested party to formalize his admission, once informed of the existence of these Regulations and his rights and obligations. The original of the admission document (hotel pass) will be handed to the user and the copy will remain in the possession of the establishment.
In order to prevent the transmission of Covid-19, the temperature of customers will be taken upon arrival and they must sign a responsible statement in which they report that they are healthy and without symptoms of the disease. They will also observe at all times the instructions of the staff regarding social distancing and, in particular, the mandatory use of a mask inside the facilities, Actualizado 01/06/2021 except when consuming food or drink sitting at the table and with the limitations and distancing marked by the regulations in force at any given time. Persons exempt from the use of a mask for justified reasons must provide documentary proof of said reasons when required by the hotel staff.